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Our Terms & Conditions
Effective Date: Jun 1, 2023
General Information
Sara Pet Stores (“we,” “us,” or “our”) operates the website sarapetstores.com. These Terms govern the use of our website and services. We reserve the right to modify these Terms at any time. Continued use of the site following any changes means you accept the updated Terms.
Account Registration
To purchase products from our website, you may be required to create an account. When creating an account, you agree to provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account information, including your password. We are not liable for any unauthorized access to your account.
Products and Services
All products and services listed on our website are subject to availability. We reserve the right to limit the quantities of any product we offer or discontinue any product at any time. We make every effort to display product colours and images accurately, but we cannot guarantee that your device’s display will represent the true colours of the products.
Pricing and Payments
- All prices listed on our website are in Great Britain Pounds and are subject to change without notice.
- Prices displayed do not include applicable taxes, shipping, or delivery charges. These fees will be added to your total before completing your order.
- We accept various payment methods including Visa, Mastercard, AmericanExpress, Google Pay and Apple Pay.
- You agree to provide current, complete, and accurate payment information for all purchases. In the event of an unauthorized payment or billing error, please notify us immediately.
Shipping and Delivery
- We strive to process and ship all orders as quickly as possible. Estimated delivery times are provided at checkout and are not guaranteed.
- Shipping charges are calculated based on your location and the size/weight of your order.
- We are not responsible for delays caused by factors outside of our control, including shipping carrier issues or customs delays.
Returns and Refunds
- Returns: If you are not completely satisfied with your purchase, you may return it within 14 days of delivery for a full refund or exchange, provided the item is unused and in its original packaging.
- Refunds: Refunds will be processed within 14 days after receiving the returned product. Refunds will be made via the original payment method.
- Exceptions: Custom or personalized items, perishable goods (e.g., food), and final sale items are not eligible for return.
For more details, please review our Returns and Refunds Policy
Intellectual Property
All content on this website, including text, images, logos, product descriptions, and graphics, is the property of [Your Pet Store Name] and protected by copyright, trademark, and other intellectual property laws. You are not permitted to use, reproduce, or distribute any content from our website without our express written consent.
User Conduct
You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others. You must not:
- Engage in any fraudulent, illegal, or harmful activities.
- Attempt to interfere with the proper functioning of the website.
- Post any offensive, defamatory, or harmful content.
- Use any automated means to access the website or harvest information from it.
Limitation of Liability
To the fullest extent permitted by law, Sara Pet Stores and its affiliates, directors, officers, employees, and agents will not be liable for any damages, losses, or claims arising from your use of our website or services. This includes, but is not limited to, indirect, incidental, consequential, or punitive damages.
Indemnification
You agree to indemnify, defend, and hold harmless Sara Pet Stores, its affiliates, and its employees from and against any claims, liabilities, damages, and expenses (including legal fees) arising from your use of the website, your violation of these Terms, or any third-party rights.
Termination
We reserve the right to terminate or suspend your access to our website and services at any time, without notice, if we believe you have violated these Terms or engaged in unlawful behaviour.
Governing Law
These Terms and any disputes arising from your use of the website or our services will be governed by and construed in accordance with the laws of United Kingdom, without regard to conflict of law principles.
Changes to These Terms
We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the updated “Effective Date” will be noted at the top of the page. It is your responsibility to review these Terms periodically.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Sara Pet Stores
Unit 7a, Icknield Square
Birmingham, B160PP
[email protected]